FAQs
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly. Please contact us within 12 hours at xdskefob28@outlook.com. Once shipped, orders cannot be changed or canceled.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How long will delivery take?
A: Standard shipping takes 7–15 business days, depending on your location. Delays may occur due to customs clearance.
Q: How much does shipping cost?
A: Standard shipping is $7.99. Orders over $79 qualify for free standard shipping.
Q: How can I track my order?
A: Once shipped, you will receive an email with a tracking number and instructions.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused and unworn items in original packaging. Please review our [Return & Refund Policy] for details.
Q: Are earrings returnable?
A: For hygiene reasons, earrings are non-returnable unless defective or incorrect.
Q: When will I receive my refund?
A: Refunds are issued within 5–10 business days after we receive and inspect your return.
4. Jewelry Care
Q: How do I care for my sterling silver jewelry?
A: To keep your jewelry shining:
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Store it in a cool, dry place away from sunlight.
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Avoid contact with water, perfume, and harsh chemicals.
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Use a soft polishing cloth to clean gently.
Q: Will my silver jewelry tarnish?
A: Sterling silver may naturally tarnish over time, but regular cleaning and proper storage will maintain its shine.
5. Customer Support
Q: How do I contact you?
A: You can reach us at:
📧 Email: xdskefob28@outlook.com
📞 Phone: +852 2722 6134
🕒 Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)
✨ If you can’t find the answer here, please contact our support team. We’re always happy to assist!