Return & Refund Policy
At Deb Poise, we want you to love your jewelry. If for any reason you are not satisfied with your purchase, we’re here to help.
Returns
-
You may request a return within 30 days of receiving your order.
-
Items must be unused, unworn, undamaged, and in their original packaging.
-
Due to hygiene reasons, earrings are non-returnable unless defective or incorrect.
-
Final sale items and customized jewelry cannot be returned.
Refunds
-
Once we receive and inspect your return, we will send you a confirmation email.
-
If approved, your refund will be issued to your original payment method within 5–10 business days.
-
Original shipping costs are non-refundable, except for defective or incorrect items.
Exchanges
-
We do not currently offer direct exchanges.
-
If you want a different item, please return your original purchase for a refund and place a new order.
Damaged or Incorrect Items
-
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
-
We will provide a replacement or full refund at no extra cost.
Return Shipping Costs
-
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
-
We recommend using a trackable shipping service to ensure your return reaches us.
How to Request a Return
Please email our support team at xdskefob28@outlook.com with your order number and reason for return. Our team will guide you through the process.
✨ Tip: To avoid returns, please carefully review our product details and sizing guide before ordering.